Q: How long will my order take to process?
10-14 Business Days for LARGE ORDERS (2 or more sets of nails). Orders are only processed Monday - Friday.
Q. How long will shipping take for my order to arrive?
A: 3-5 Business Days (USA) through USPS or UPS.
10-14 Business Days (Internationally) through USPS.
WE ARE NOT HELD RESPONSIBLE FOR LOST OR STOLEN PACKAGES!
Q: Do you offer rush orders?
A: We do NOT offer rush orders at the current moment.
Q: "I want to buy some nails but I do not know my custom size, can I send you all a picture of my nails and you size it for me?"
A: We recommend that you purchase a size kit for each of your desired shapes and length that you would like to purchase with your custom order. we cannot guarantee a perfect fit for your custom set by viewing a picture of your natural nail bed. YOu will need to order for each shape and length that would like to purchase.
Q: "I bought a set of Med/long coffin nails from you all previously. I recently purchased a set of xl square nails from you as well. some of my nails do not fit the same as my previous set. why?"
A: We recommend that you purchase a size kit for each of your desired shapes and length that you would like to purchase with your order. we also cannot guarantee that each of your desired shape and size will be the same for each set of nails. for example, XL Square will not be the same width/size as Med/long coffin.
Q: How do I find the shapes and lengths you offer?
A: Each set of nails on our site has a picture chart of our offered shapes and lengths, standard size for that set and pictures of the product. if you are unsure of your size for a particular shape and length, please order a size kit.
Q: What happens if I break or lose a nail?
A: You can order a replacement nail via email at: email@example.com
(The cost will determined based upon the set of nails you are inquiring about)
Email subject line: Replacement Nail(s)
Order #/Custom set invoice #:
Which nail needs replaced:
Shape, Length & Size of nail:
For example, xxl extendo coffin , thumb, size 1
Please be invoice ready!
Q: Can I order some nails in bulk/wholesale?
A: We do not offer wholesale/vendor services at the current moment. we do not mass product our nails or purchase from a vendor to resell to you. each set of nails we offer is made to order.
Q: How can I become a brand ambassadors?
A: We are currently NOT accepting any brand ambassadors.